Effective Date: 12th December 2025

Refund Policy

We offer refunds under the following conditions:

• Eligibility for Refunds:
• Faulty Products: If the product you purchased is defective or not functioning as described, you may be eligible for a refund. Please report the issue to us within 7 days of purchase, along with a description of the problem.
• Non-Delivery of Product: If you do not receive the product within the specified timeframe, please contact us immediately for assistance.
• Duplicate Purchases: If you accidentally purchase the same product multiple times, we will refund the duplicate charges. Please contact us within 48 hours of purchase for assistance.
• Non-Refundable Products:
• Instantly Accessible Products: Products available for immediate download or use, such as Expert Advisors (EAs) and licenses, are generally non-refundable once the purchase is complete. If the product has been used or accessed, refunds are not applicable.
• Custom/Personalized Products: Any custom-made or personalized products are non-refundable.
• Refund Process:
• To request a refund, please contact our support team at ask@autopipshop.com or call us at 0044 7414132255 with your order details. We will review your request and process the refund within 7-10 business days if eligible.
• Refunds will be issued to the original payment method used during the purchase.

Cancellation Policy

• Cancellation of Orders:
• You may cancel your order within 24 hours of purchase if the product has not yet been processed or delivered. After this period, cancellations are not accepted for downloadable or instantly accessible products.
• To cancel your order, please contact us at ask@autopipshop.com or call us at 0044 7414132255 as soon as possible. Include your order number and the reason for cancellation.
• Cancellation of Subscriptions:
• For subscription-based products or services, you may cancel your subscription at any time before the next billing cycle. Your cancellation will take effect at the end of the current billing period, and you will not be charged for the next cycle.
• To cancel your subscription, log in to your account and visit the Subscription Management section, or contact our support team at ask@autopipshop.com or call 0044 7414132255 for assistance.

Contact Information:

• Address: Suite 4a, York Chambers, 33 York Street, Wolverhampton, England, WV1 3RN
• Email: ask@autopipshop.com
• Phone: 0044 7414132255